Patients Information
Understanding Your Visit: From Arrival to Follow-Up
A Step-by-Step Guide
What to expect on your visit
1. What to Bring
- Identification document
- Medical Aid card (or copy)
- Main Member's ID
- Relevant medical documents (health passport, referral letter, previous medical test results) - optional
2. Upon arrival.
- Confirm your appointment
- Fill in the registration form (for the initial visit)
- Complete the declaration form
- Confirm your consultation fee (outstanding payments)
3. Patient flow
- Take your file to the nurse for initial assessment
- Bring the file to the doctor for consultation
- Your support system/partner is allowed in the consultation room
4. Doctors consultation involves
- History taking (series of questions to ascertain your condition)
- Examination may involve general physical, abdominal, and gynaecological (pelvic) examination
- Pap smear (where applicable)
- Ultrasound (where applicable)
- Discussion of findings and results
- Plan of management
- Further tests/investigations
5. After Doctor’s consultation at the reception
- Confirm your co-payment
- Confirm your next appointment
- Where further tests/investigations are required:
- Confirm where the radiology department is
- Confirm which laboratory
6. In Hospital services
- Admission:
- You need medical aid, a copy of ID, doctor’s admission notes/prescription, and a request for authorization for the medical aid.
- The hospital receptionist will facilitate the admission.
- Deliveries:
- Bring your ID, a copy of medical aid, and your antenatal card.
- Bring along the materials listed in the hospital bag.
- Operation:
- Please arrive at the hospital reception by 6:00 AM on the date of the operation.
- Make sure you do not eat or drink 6 hours before the time of the operation.
- Confirm on admission the operation you are coming in for.
- The hospital provides anaesthetic service for a painless and safe operation.
- Hospital follow-up will be done by the doctor until you are discharged.
- A follow-up date will be provided to see the doctor at the practice.
7. Payments structure
- The Practice charges according to NAMAF rates:
- Confirm on arrival all payments
- 5% co-payment for PSEMAS Medical Aid
- Cash clients: confirm your minimum initial fee
- Settle outstanding payments
- In-Hospital Admission/Procedure:
- They are billed directly to the medical aid after obtaining authorization
- Hospital fees should be inquired at the hospital reception before admission
- Please note that we will assist with all relevant information on payments, obtaining authorization from medical aids, and quotations for all other services you may require.
8. Warning Signs
- Please contact the doctor, your GP, or the emergency unit if you develop any of the following symptoms:
- Severe vomiting, fever
- Pain that is increasing in intensity and is not controlled by the prescribed painkillers
- Persistent vaginal bleeding, which is becoming heavier or smelly vaginal discharge
- Pus, swelling, or increasing redness around the wounds
- Pain or burning when passing urine or inability to pass urine
- Collapse, dizziness, or headache
- Vaginal bleeding in pregnancy
- Reduced fetal movements
